What software versions were you running when the problem occurred?.To save time, know the answers to these questions: When you describe a problem to an IBM software support specialist, be as specific as possible and include all relevant background information so that the specialist can help you solve the problem efficiently. Helpful Hints for Obtaining Technical Assistanceīefore you contact IBM Rational Software Support, gather the background information that you need to describe the problem. Visit the Jazz Community if you use a Rational product created using the Jazz platform to interact directly with the Jazz development team and other community members, download product trials and betas, and track development progress.

Visit developerWorks to access an online collection of tutorials, sample code, standards, forums and other resources provided by experts at IBM to assist software developers using Rational tools including access to the IBM RFE Community.Visit the IBM Support Portal to configure your support portal experience and review FAQs, lists of known problems, fixes, and a wealth of important support information.

IBM Rational Software Support Communities

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